Frequently Asked Questions
Q. How often should I have my upholstery professionally cleaned?
Ans.It is generally recommended to have upholstery professionally cleaned every 12 to 18 months. However, this can vary depending on factors such as household size, presence of pets, and frequency of use. Regular cleaning helps maintain fabric appearance and hygiene by removing dirt, allergens, and stains that accumulate over time. For homes with pets or allergy sufferers, more frequent cleaning may be necessary to ensure a healthy environment.
Q. Are your cleaning products safe for pets and children?
Ans.Yes, we use eco-friendly and non-toxic cleaning solutions that are safe for both pets and children. Our products are biodegradable and free from harsh chemicals, ensuring that your family and pets are not exposed to harmful substances during or after the cleaning process. We prioritize health and safety alongside effective cleaning results.
Q. Can you remove tough stains like wine or pet urine?
Ans.Our trained technicians are equipped to handle a wide variety of tough stains including wine, pet urine, coffee, and more. We use specialized stain removal treatments tailored to the specific fabric and type of stain. While many stains can be effectively removed or significantly reduced, some older or deeply set stains may require additional treatment or may not be fully removable. We always perform an assessment and provide honest advice about expected outcomes.
Q. How long does the upholstery cleaning process take?
Ans.The duration of the cleaning process depends on the size and condition of the furniture. Typically, cleaning a single sofa can take between 60 to 90 minutes. Drying time varies based on fabric and environmental conditions but usually ranges from 2 to 6 hours. We aim to complete cleaning efficiently to minimize disruption while ensuring thorough results.
Q. Is it necessary to move my furniture before cleaning?
Ans.We recommend clearing the area around the furniture to allow our technicians easy access for cleaning. While you do not need to move the furniture entirely, removing small items such as cushions, throws, and decorative pieces helps facilitate a more thorough clean. Our team can assist with moving larger items if needed, but having the space prepared speeds up the process.
Q. Do you provide same day or emergency upholstery cleaning services?
Ans.Yes, we offer same day and emergency upholstery cleaning services in Arkwright. If you have an urgent stain or spill, our team can respond quickly to prevent permanent damage. Contact us as soon as possible to schedule an emergency appointment and we will do our best to accommodate your needs promptly.
Q. What types of upholstery fabrics do you clean?
Ans.We clean a wide range of upholstery fabrics including cotton, linen, polyester, microfiber, leather, suede, velvet, and blends. Our technicians are trained to identify fabric types and apply appropriate cleaning techniques that preserve the material while effectively removing dirt and stains. If you are unsure about your fabric, we can conduct a test spot before proceeding with full cleaning.
Q. Will my upholstery shrink or get damaged after cleaning?
Ans.Our professional cleaning methods are designed to be gentle and safe for upholstery fabrics. We follow manufacturer recommendations and use controlled moisture levels to prevent shrinking or damage. Our technicians are experienced in handling delicate materials and will take all necessary precautions. After cleaning, proper drying is also important to maintain fabric condition and shape.
Q. How can I maintain my upholstery between professional cleanings?
Ans.To keep your upholstery looking fresh, regularly vacuum to remove dust and debris. Attend to spills immediately by blotting with a clean cloth. Avoid direct sunlight exposure to prevent fading and rotate cushions to distribute wear evenly. Using fabric protectors can also help guard against stains. Scheduling regular professional cleanings ensures deep maintenance and prolongs the life of your furniture.
Extensive Experience in the Industry 
