Frequently Asked Questions
Q. How often should upholstery be professionally cleaned?
Ans.It is generally recommended to have upholstery professionally cleaned every 12 to 18 months. However, homes with pets, children, or allergy sufferers may benefit from more frequent cleaning to maintain hygiene and appearance. Regular vacuuming and spot cleaning between professional services can also help prolong intervals.
Q. Are your cleaning products safe for pets and children?
Ans.Yes, we use eco-friendly, non-toxic cleaning solutions that are safe for both pets and children. Our products are carefully selected to be effective yet gentle, ensuring a healthy environment without harmful chemicals or irritants.
Q. Can you remove tough stains like wine or ink?
Ans.Our trained technicians use specialised stain removal treatments designed to tackle tough stains such as wine, ink, and pet accidents. While many stains can be effectively removed, some may require multiple treatments, and results can depend on how long the stain has set.
Q. How long does the upholstery cleaning process take?
Ans.The duration varies depending on the size and condition of the furniture, but typically cleaning takes between 1 to 3 hours. Drying time can add several hours, though we use professional drying equipment to speed up the process allowing you to use your furniture sooner.
Q. Is your upholstery cleaning method suitable for all fabric types?
Ans.We tailor our cleaning methods to suit different fabric types including delicate materials like silk and leather. Our technicians assess your upholstery before cleaning to choose the safest and most effective approach for your specific fabric.
Q. Do I need to move my furniture before cleaning?
Ans.We ask clients to clear small items and valuables from furniture, but our team can assist with moving larger pieces if necessary. Our goal is to make the process as convenient as possible for you.
Q. Can upholstery cleaning help with allergies?
Ans.Yes, professional cleaning removes dust mites, allergens, and bacteria that accumulate in upholstery fabrics, improving indoor air quality and reducing allergy symptoms. This is especially beneficial for sensitive individuals and households with pets or children.
Q. What payment methods do you accept?
Ans.We accept a variety of payment methods including cash, credit/debit cards, and electronic transfers. Payment details will be provided during booking to ensure convenience and security.
Q. Do you offer any guarantees on your upholstery cleaning services?
Ans.Yes, we offer a satisfaction guarantee to ensure you are happy with the results. If you are not fully satisfied, we will work with you to address any issues and make it right, reflecting our commitment to quality service.
Extensive Experience in the Industry 
